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IBM looking for passionate fresher graduates with good knowledge of UNIX/Linux operating systems, having good knowledge in Java diagnosis and debugging technologies for the role of Technical support specialist.
Job Designation: Technical support specialist
Qualification: Master’s Degree
Experience: Freshers / Experienced
Skill Set :
- Good Knowledge of Distributed/UNIX/Linux operating systems diagnosis and debugging.
- Sound knowledge of Java diagnosis and debugging technologies.
- Good software troubleshooting and diagnostics skills.
- Experience in Application and Web Server administration and implementation (including related technologies, e.g.: XML, Connectors, EJB, JSP, Servlets, Security, and Web services).
- Expertise in customer support processes.
- Experience in problem analysis by recreating problems and/or utilizing system dumps and traces.
- Excellent communication and soft skills.
- Highly organized.
- Ability to perform administrative tasks and adhere to processes.
To prepare for the skill set you've mentioned, you can follow these steps:
Job Description :
Technical Support Specialists at IBM are the backbone of our strategic initiatives to support various IBM Products and provide industry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the blink of an eye, and the world remains safe because of the work.
Whether you are working on projects internally or for a client, software support is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software tools, techniques, and approaches and work with leading minds in the industry to build solutions you can be proud of.
- Working with System Administrators and Developers for the world’s leading companies in industries including banking, commerce, insurance, social media, transportation, and governments.
- Providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills, by interpreting product traces and logs, to solve complex technical problems.
- In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem’s root cause
- Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools, or providing debug modules to our clients.
- Working on weekend/off-shift hours as Business demand.
LOCATION: Kochi, India
Apply Link : Click here
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